How can we help?

FAQ

DFY. R1 Stroller

What is included in the box when i buy the R1 Stroller

The box includes the DFY. R1 stroller and the rain cover.

Is the R1 suitable from birth?

Yes, with the backrest in the most reclined position the R1 is suitable from birth. 
The angle is 143º.

How do i recline the R1?

The recline handle is at the top of the backrest. 
Lift the handle to raise/lower the backrest.

How much weight can the R1 carry?

The stroller can be used for a child from birth to around 50lbs / 22kg (this is an average 6year old).  The stroller basket can be loaded up to 6.6lbs/3kg.

Can I fold the R1 with items in the stroller basket?

No, the basket has to be empty in order to fold the stroller.

How do I adjust the handle height?

Twist the handlebar barrel away from you and slide up/down at the same time, release the twist and it will lock into one of the 5 positions.

Can I adjust the harness height?

Yes, there are 5 height positions.  Remove the pop off back panel and squeeze and
slide the upper clips to change the harness.

Can I adjust the hood/canopy height?

Yes, there are 4 height positions.  Remove the pop off back panel and squeeze and
slide the lower clips to change the hood/canopy.

How do I use the brake?

Step on the brake pedal to engage the brake, step on the brake pedal again to release.

Does the brake auto-engage?

No, the brake pedal must be depressed each time to engage and release.

My R1 seat unit is stuck in the folded position and I can’t unfold it?

Where is the handle? The seat unit cannot be lifted into position until the handle is up, release the handle from the locking clip and raise until it ‘clicks’ into position.  Then lift the seat unit.

My seat unit won’t lift off?

Watch the how to video here. To lift it off the seat unit it has to be level with the floor, there are lines on the hub and the seat unit; these need to be aligned, then it should lift up.  If it is stiff, try squeezing the base of the seat unit against the back panel, you might hear a ‘click’ which will be the locking mechanism releasing.  Lift off parallel to the floor – don’t lift one side at a time. The R1 likes to be symmetrical.

How small does the R1 fold?

When folded with the seat unit fitted the R1 measures: 16 x 22 x 27 inches / 39 x 55 x 67 cm.

How do I carry the R1?

The R1 has a built-in carry handle, always use this to carry the stroller.

I can’t drop the handle down to fold the R1?

The stroller will not fold whilst the handle is extended, this is a safety check. Check the handle is in lowest position; twist the handlebar barrel away from you and slide it down to the lowest position, now start your normal folding process.

Can I fold the R1 in parent facing mode?

Yes, review the how to video here.

Can I pump up the wheels?

No, the wheels are not air filled.

My wheels are not swivelling/turning?

The front wheels can be locked in a forward facing direction, this mode is for uneven ground/cobbles, they can unlock and independently swivel for easier maneuverability, the choice of mode is yours. Locate the shiny angled collars above the wheels and twist them both in, towards the middle of the stroller to lock forwards or twist outwards to make them swivel.

How do I remove the wheels?

The front wheels cannot be removed. The rear wheels can be taken off if required. Press and hold the central button while pulling the wheel from the axel.

How do I maintain the wheels?

We recommend cleaning the wheels regularly to prevent a build up of dirt in the mechanism. They can be cleaned with a damp cloth. It is important to check the rear wheel axel for grit and sand which can corrode the metal. To remove the rear wheels press the center button and pull out.

Does the hood/canopy have sun protection?

Yes, the solid fabric is tested to UPF 50. Note that when the mesh window is open the sun protection is removed.

Can I wash the seat fabrics?

We advise that you sponge clean where possible. If required, the seat fabrics can be removed, see the how to video here and wash on a cool (86 f/30c) delicate cycle with mild detergent. Dry flat, do not tumble dry.

Can I wash the hood/canopy?

The hood/canopy fabrics can be sponge cleaned with cool water and mild detergent.

Can I wash the basket?

The basket fabrics can be sponge cleaned with cool water and mild detergent.

Are there any chemicals on the stroller?

No. The R1 stroller is free from chemicals including lead and ecotex.

Does it come with a raincover?

Yes, each R1 stroller is supplied with a pvc free rain cover. Replacements can be purchased here.

The handle hits the hood/canopy when trying to fold?

Lower the canopy by squeezing and lowering the bottom clips behind the pop off back panel.

Is the handle supposed to wobble?

The design and construction of the R1 means that there is some movement in the handle during normal use.

Where can I purchase replacement parts / who do I contact for questions?

Contact our customer service.

What replacement parts are available?

Harness, harness pads, seat cushion, hood/canopy, bumper bar, seat frame, handlebar, stroller frame, basket, rear wheels.

Is the DFY. R1 safe?

Yes the stroller has been tested comply with the requirements of the ASTM stroller standard. It has also been reviewed by independent baby safety engineers and tested at a CPSC accredited 3rd party lab. The materials used in the stroller are child safe.

Can I register my R1 stroller online?

Yes, you can register your stroller here.

R1 Car Seat Adaptability

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do I need adapters to use a car seat on the DFY. R1?

Yes, the car seat adapters are sold separately.

What car seats can be used on the DFY. R1 ?

The R1 has been tested with a range of car seats from popular brands:

  • Cybex: aton g
  • Cybex: cloud q
  • Cybex: cloud g
  • Cybex: cloud t
  • Nuna: pipa rx
  • Nuna: pipa aire rx
  • Clek: liing
I have lost my adapters – where can i get them from?

Adapters can be purchased from the dfy website and a range of retailers.

I have a car seat other than those listed, can I use it on the DFY. R1?

No, for your child’s safety only tested car seats can be used on the R1.

How do I fit the adapters and car seat?

Review the manual supplied with the stroller or the adapters, these can be found here. There are colored dots on the adapters and stroller frame to show which side they go on.

I am having trouble removing my car seat from the adapters?

The DFY adapters are designed to fit a range of different brands of car seats with different style of attaching and releasing. If you have trouble, check the adapters are clean and free from debris or damage.

R1 Accessories

How much weight can I put in the diaper backpack?

The DFY diaper backpack can be loaded with 4.4lbs / 2kg.

How much weight can I put in the essentials diaper bag?

The DFY essentials diaper bag can be loaded with 4.4lbs / 2kg.

Can I hang the bags from the DFY. R1 handle?

Yes, review the manual or how to video here. The bags have built in straps, in parent-facing mode the bag can be hung from the stroller in all recline positions. In world-facing mode the bag can only be hung on the handle in the most upright position.

Do the bags come with a changing mat?

Yes, a washable changing mat is provided in the diaper bags.

How do I fit the footmuff and seat liner?

Review the how to videos here or find manuals here.

Can I fold the DFY. R1 with the seat liner or footmuff installed?

Yes, the DFY. R1 can be folded with the seat liner or footmuff installed. As there will be extra padding it might be necessary to squeeze the base of the unit up against the backrest firmly to get the seat unit to drop down.

Can I put the cupholder in the dishwasher?

No, clean the DFY. R1 cupholder with a soft damp cloth and detergent, dry immediately.

Is the sunshade UPF tested?

Yes, the material used on the sunshade is tested to UPF 50.

How do I install the pet basket?

Review the how to video here, and find the manual here

What weight can go in the pet basket?

The pet basket is suitable for small pets only, max weight 13lb / 6kg. There is one leash loop in the basket.

How do I clean the pet basket?

Inside the pet basket is a removable base tray. This can be washed with hand-hot water and detergent. The base tray has a panel which can be removed for ease of cleaning. The surrounding fabrics can be cleaned with cool water and a mild detergent.

How do I install the cool box?

Review the how to video here, and find the manual here.

What weight can go in the cool box?

The cool box can be loaded with weight up to 13lb / 6kg.

How do I clean the cool box?

The cool box can be cleaned with cool water, mild detergent and a soft cloth.

How long will it keep my items cool?

The cool box will keep items which are already cold (from a refrigerator) cool for up to 8 hours. A fully loaded cool box will stay cooler than a lightly loaded one, the more frequently it is opened will reduce the cooling duration. Remember it will not make items cold, just keep them from warming up as quickly.

Get in touch

Have questions about your order, or a general enquiry?